The best seven months of my work life so far are the ones I’ve spent as a public librarian. Here are a few of my favorite moments librarying and some pictures of the reason I now describe myself as my library’s “Display Queen.” (Yes, I did use “library” as a verb. Thank you for noticing.)
- Putting a John Coltrane CD into the hands of an 11-year-old saxophone student. I don’t remember how we struck up our conversation. I asked what was in the instrument case, and when he told me I asked if he’d heard of Coltrane. He hadn’t. I fixed it.
- Sending two aspiring rappers home with a visual dictionary and a copy of “Hamilton: The Revolution” in addition to the thesaurus they came in looking for. As I walked them over to where it was, I asked if they wanted it for something specific. That was when they told me they were rappers looking to increase their vocabularies. And that it was their first time in the library. It was my first time meeting two aspiring rappers, so we engaged in a beverage-free toast to firsts all around. (They were strikingly good looking – tall and slender with beautiful smiles and great hair.) I suggested the visual dictionary, which they thought was a good idea when they saw it. Then I remembered that we’d just gotten “Hamilton: The Revolution,” a book that includes the lyrics to the musical and also talks about how its evolution from Lin-Manuel Miranda’s brain to the stage. THEY HAD NEVER HEARD OF HAMILTON! We don’t have the Broadway soundtrack recording in our collection, but I had my i-pod and a pair of headphones, so played them a few seconds of “Alexander Hamilton” and “Cabinet Battle 1.” Definitely a “Go, me!” moment.
- Something I did not know happens at libraries until I started working at one is that banning is a thing. A sad thing, but a necessary one. Upwards of 99 percent of the people who walk into a library bring their best (or at least second-best) selves. But the 1 percent who don’t? They really don’t. Some bans are short-lived; others can last a lifetime with the ability to appeal at annual intervals. My first experience with a banned patron was one who’d gotten the ban letter and wanted to know what was wrong with his card. When I told him, he left quietly. My second experience started the same way – the patron wanted to know why his card wasn’t working. But this time when the ban notice came up, the banning period was over. So I smiled, because his ban had ended and I was happy I got to welcome him back. He smiled, too.
- In October, our main branch put together the most incredible Halloween extravaganza, including opening up a “haunted” and usually closed-to-the-public floor. It was my job to lead people coming off the elevator from the third floor up to the haunted fourth floor. But one little girl was terrified, and her family wanted to see the haunted floor. So we stayed on the third floor together and joined a group heading out to our green roof, where two telescopes had been set up, one for viewing Mars and the other Saturn. I’d never seen either as clearly and neither had she. We talked about school (hers) and planets (ours) and then I showed her some of the pictures I’d taken of the fourth floor earlier in the week before she rejoined her family.
- In December, Millie, our library educator (and an amazing librarian), hosted a gingerbread house construction project with a roomful of kids. One, the sweetest nine-ish year-old girl you can picture, wanted a couple of books. It took some doing, but we managed to track down and put them on hold for her. She turned to her mom and told her she wanted to give me her gingerbread house. Her mom said, “I thought you were going to give it to (name).” “But she was really helpful,” the little girl said. It turned out the named recipient was her little brother. So I told her I knew of a way she could give it to me and still take it home to her brother. I’m not posting the picture her mom took of the two of us holding the house because I didn’t ask permission to make it public. It makes me smile every time I look at (or even think about) it.
- Just before Christmas, a woman about my age came in to print out some papers related to a job for which she was in the process of interviewing. I called on some of my former “helping other people get jobs” skills from my past and gave her a few tips. Two days later, she came in with an acceptance letter!
- One of the scary things about being a librarian is seeing how vulnerable people can be. A recently laid-off man building his profile in the state’s unemployment system (the only way to apply for benefits) turned out to not only not have computer skills, he also didn’t have an e-mail address. My 11 months in my own version of his shoes before getting this job became an instant asset as a result of a counselor named Jeff Armstrong, who’d been affirming and supportive when I’d gone to see him. In another stroke of great good fortune, Jeff answered his phone and the two of them had a conversation in which they arranged a face-to-face meeting.
- The Syrian refugee who came in looking for ESL classes for his wife. A couple of months after she arrived, they came in together and got library cards.
- The patron who came in to pick up a book that had been on hold for his mother, only to find that somehow the book had gone wandering. After we re-ordered it, she called. She told me about a couple of other books she was planning to read and I found and put them on hold for her. When her son came in to retrieve the found book, he was able to bring her the others, too.
- On New Year’s Eve, the library was closed. At the grocery store, three medium-sized kids were gawking in front of the lobster tank. I asked the guy behind the counter if he was okay with me doing something unconventional, and with his approval I was able to resurrect my long-unused lobster-wrangling skills. Three round-eyed kids stared as I reached into the tank and pulled out a lobster. I did the two-minute version of “Lobster 101” for them (sea cockroach, underside of tail how they swim, if not banded in the tank there’d be fights to the death, claws grow back, can only live in salt water, can grow to be upwards of 20 pounds, encouraged them as they gently touched it).
“Do you work here?” asked one.
“No, I said. “I’m a librarian. Come see me at my library!”