In light of recent events surrounding United Airlines, I'm reposting this account of my 2015 United flight experience. Having flown them once since (to collect the $500 voucher referenced below), I made reservations with Sweetheart to fly United later this year. At the moment, I'm rethinking that decision and wishing my economic reality was such that … Continue reading An Open Letter to United Airlines: Rerun with Update
July 12, 2015 Dear United: It’s a beautiful day here at Buffalo Niagara International Airport. Your white planes, with their gray/green logo-festooned tails look particularly striking against the blue-wash sky and gray tarmac. I’m sitting here at Gate 10, surrounded by what is rapidly becoming a small community of marooned souls, and in that group … Continue reading An Open letter to United Airlines, with a Postscript to Southwest: The skies were friendly, the ground – not so much.