An Open letter to United Airlines, with a Postscript to Southwest: The skies were friendly, the ground – not so much.

July 12, 2015 Dear United: It’s a beautiful day here at Buffalo Niagara International Airport. Your white planes, with their gray/green logo-festooned tails look particularly striking against the blue-wash sky and gray tarmac. I’m sitting here at Gate 10, surrounded by what is rapidly becoming a small community of marooned souls, and in that group … Continue reading An Open letter to United Airlines, with a Postscript to Southwest: The skies were friendly, the ground – not so much.